Privacy policy.

Last updated: June 20, 2026

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Kalt Jewellery ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit kaltjewellery.com or make a purchase, in accordance with the EU General Data Protection Regulation (GDPR) and Danish data protection law.

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Kalt Jewellery is based in Copenhagen, Denmark (CVR 43923188).

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Data Controller‍

Kalt Jewellery is the data controller responsible for your personal data. Contact: kaltjewellery@gmail.com Studio address: Ryesgade 108A, Copenhagen, Denmark

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What Personal Data We Collect‍ ‍

Depending on how you interact with us, we may collect:

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  • Name, email address, phone number

  • Billing and shipping address

  • Order details (items purchased, order value, order history)

  • Payment information (processed securely by our payment providers — see below; we do not store full card details ourselves)

  • Communications you send us (e.g. custom order requests, withdrawal requests, customer service emails)

  • Workshop booking details (name, contact information, date selected)

  • Technical data (IP address, browser type, device information, pages visited) collected automatically via cookies and similar technologies

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How and Why We Use Your Data

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PurposeLegal basisProcessing and fulfilling your orderPerformance of a contractManaging returns, exchanges, and 14-day withdrawal requestsPerformance of a contract / legal obligationIssuing invoices and meeting bookkeeping obligationsLegal obligation (Danish Bookkeeping Act) Responding to customer enquiries and providing supportPerformance of a contract / legitimate interestSending order confirmations and shipping updatesPerformance of a contractSending marketing emails or promotions (only if you've opted in)ConsentRunning Meta (Facebook/Instagram) advertising and audience targetingConsent (via cookie banner)Preventing fraud and ensuring website securityLegitimate interest

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You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

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Cookies and Tracking‍ ‍

Our website uses the Meta Pixel to measure the performance of our advertising and build audiences for future campaigns on Instagram and Facebook. The Meta Pixel may collect data about your browsing behaviour on our site and share it with Meta in accordance with Meta's own privacy policy.

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You can manage or withdraw your cookie consent at any time through the cookie banner displayed on our website, or through your browser settings. Disabling cookies may affect certain site features.

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Who We Share Your Data With ‍

We share personal data only with trusted service providers who help us run our business, under appropriate data processing agreements:

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  • Squarespace — website hosting and e-commerce platform

  • Stripe and GetPaid — payment processing

  • Dinero — bookkeeping and invoicing

  • Lunar — banking services

  • UPS — shipping and delivery

  • Meta — advertising and analytics (only with your cookie consent)

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These providers process data on our behalf and are contractually required to protect it. We do not sell your personal data to third parties.

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Some of these providers may process data outside the EU/EEA. Where this happens, we ensure appropriate safeguards are in place (such as the EU Standard Contractual Clauses).

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How Long We Keep Your Data

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  • Order and invoice data: retained for 5 years from the end of the relevant financial year, as required by Danish bookkeeping law (Bogføringsloven)

  • Customer service correspondence: retained for up to 3 years from the last interaction

  • Marketing consent and related data: retained until you withdraw consent or after 3 years of inactivity, whichever comes first

  • Workshop booking data: retained for 2 years after the workshop date

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After these periods, your data is securely deleted or anonymised, unless a longer retention period is required by law.

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Your Rights Under GDPR

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You have the right to:

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  • Access the personal data we hold about you

  • Rectify inaccurate or incomplete data

  • Erase your data ("right to be forgotten"), where applicable

  • Restrict how we process your data

  • Object to processing based on legitimate interest or for direct marketing

  • Data portability — receive your data in a structured, machine-readable format

  • Withdraw consent at any time, where processing is based on consent

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To exercise any of these rights, contact us at kaltjewellery@gmail.com. We will respond within one month, as required by GDPR.

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You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe your data has been processed unlawfully: Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, Denmark — www.datatilsynet.dk

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Data Security

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We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Links to Other Websites

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

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Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.

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Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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Email: kaltjewellery@gmail.com

Website: https://www.kaltjewellery.com